While the idea of chat bots and messaging apps eating every other app is appealing to some, not every type of app experience lends itself to a “conversational” interface. Bots (in their current generation at least) are best for utility-type queries: what’s my bank balance, when did my order ship, what time does the game start? When you are not sure exactly what you want, or you are looking for a richer experience, then a standalone iOS or Android application is a better option

via Chatbots Won’t Kill Apps – Yet 🤖 — The BUSINESS OF MOBILE ViDEO

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